Home : New Tech News & Links : Contact Us
 
ABOUT US IT SERVICES NEW systems TOUGH TECH GEAR GRAPHIC & WEB DESIGN SUPPORT & TRAINING
Support & Training
 

Product Support

One of the main issues clients face is the lack of communication when seeking computer help from a service provider. We are here to fill that communication gap with non-jargon support and personalised service.

When the job is complete we will stay to make sure you understand what work has been done and ensure you can use any new technology installed before we hand you back the ropes.


 

 

Service Contracts

 

Creating a service contract with Tradetek means your guaranteed a qualified technician on site to help resolve any computer problems you may encounter, when it happens.

Plus we visit you and service your systems regularly to keep them running as new. This includes, performing hard drive optimisation, virus scanning, spyware tests, verifying backups, printer maintenance, and running monthly reports on the status of the systems.

Rather than pay per visit by a technician to fix problems or ask questions, you pay a one off monthly amount to ensure we on call when you need help. We are available every working day, with after hours on request, and Tradetek is local so we are only a call away. If it’s super urgent, we can even log-in to your network and see the problem over the internet to fix it even faster!
 

 
Computer Training

Tradetek offer specialised training packages custom designed for every group. Basically, we create a training schedule to match what you need to learn, over a time period that suits you.

We cover all general computer concepts to help you get to know your technology, plus we can include any specialised fields you would like to develop. The following are just a few examples of areas we cover.
 

 
Basic Computer Operating:
  • Using Microsoft XP (Operating System)
  • Using Microsoft Vista (Operating System)
  • Printing
  • Scanning
  • Emails
  • Internet Surfing
  • Webchat
  • USB Devices
  • Edit photos
Microsoft Office 2000-2007
  • Word (editing/writing docs - tips and tricks)
  • Excel (tables and basic data calculations)
  • Powerpoint (creating slideshows and presentations)
  • Publisher (create effective layouts and design)
 

 
Advanced Training

  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe Dreamweaver
  • Adobe Flash
  • Corel Freehand
  • Cakewalk Pro
  • FTP programs
  • Music Editing and Creation
  • Website Editing and Maintenance
  • Other Custom Third Party Software
 
If you are interested in a training and maintenance combination, we can offer a reduced monthly price for the two.
 
“A service contract along side your training means you have the benefit of 24/7 computer support while your learning the ropes.”
 
The combo training and maintenance arrangement is highly recommend, purely because most times when you need training, it is because you have new equipment or new software. This way, you have the extra support you need to get the maximum potential out of your new equipment.
 
 
HOME I ABOUT US I SERVICES I PRODUCTS & TECH GEAR I GRAPHIC & WEB DESIGN I SUPPORT & TRAINING
Copyright 2009 Tradetek.All Rights Reserved